Corporate Relationship Manager at KCB Bank 2025

Organization: KCB Bank Tanzania Limited Job ID: 5073 Job Category: Management Location: Tanzania, United Republic of Application Deadline: 07 December 2025 (04:00 PM)

Table of Contents

Job Overview

KCB Bank Tanzania is looking for a dynamic, results-oriented professional to join our team as a Corporate Relationship Manager. As a leading player in the East African financial sector, KCB Bank is committed to driving economic growth by supporting businesses with tailored financial solutions.

The Corporate Relationship Manager is a pivotal role within our Corporate Banking Division. The successful candidate will be responsible for creating and managing high-value corporate banking relationships. You will act as the bridge between the bank and its corporate clients, ensuring optimal sales across all product lines—including Treasury and Retail—through joint calls and strategic cross-selling. Your primary goal is to creatively tailor banking products to meet individual customer needs, thereby growing the customer base and increasing the bank’s “wallet share.”

Key Responsibilities and Daily Duties

The role requires a blend of sales acumen, risk management, and strategic leadership. Your responsibilities are categorized as follows:

1. Business Growth & Relationship Management

Portfolio Growth: You will be responsible for the growth in business volumes, customer base, and wallet share. This involves recruiting new customers and “wallet sizing” existing customers to attain high returns on investment.
Cross-Selling: Actively identify opportunities to cross-sell the bank’s diverse product suite. You will coordinate with Treasury and Retail teams to offer holistic financial solutions to corporate clients.
Retention: Manage customer relationships to ensure high retention rates. You must ensure that the quality of the portfolio is maintained at all times and that customer expectations are professionally managed.
Complaint Resolution: Ensure that all complaints raised by clients are resolved within a reasonable and agreed timeframe to maintain trust and satisfaction.

2. Credit Management & Analysis

Credit Structuring: Work in close partnership with the Credit team, Branch Managers, the Head of Corporate Relationship Management, and the Director of Corporate Banking. You will ensure that credit requests for new and existing facilities are correctly prepared in accordance with KCB and/or Group policies.
Recommendations: After careful consideration of individual case merits, you will recommend credit requests for approval to the relevant authorities.
Monitoring: Monitor client accounts to ensure there are no excesses that have not been approved, maintaining strict financial discipline.

3. Risk, Compliance & Governance

KYC & AML: You must be fully conversant with Know Your Customer (KYC) requirements. Exercise due care and diligence in ensuring all Anti-Money Laundering (AML) and KYC requirements are complied with to minimize the bank’s exposure to risk.
Portfolio Maintenance: Minimize exposures to risks associated with portfolio maintenance by adhering to established policies, processes, and tools.
Reporting: Undertake actions to ensure compliance and immediately report any suspicious transactions or activities

4. Leadership & Operational Efficiency

Mentorship: Liaise and provide leadership to other corporate bankers in your areas of expertise, particularly regarding the provision of quality service to customers.
Strategic Feedback: Provide feedback to the Unit Head of Relationship Management and the Corporate Director regarding service provision trends and the status of assets and liabilities.
Brand Ambassador: Responsible for delivering a service to customers that matches the KCB Bank mission statement.

Key Result Areas (Performance Indicators)

Your performance will be measured against a balanced scorecard focusing on four dimensions:

Financial: Meeting targets for Customer Deposits, Loans & Advances, Revenue (Income), and containment of Non-Performing Loans (NPL).
Customer Focus: Achieving high customer satisfaction scores, growing the customer base/active accounts, and increasing the wallet share of banking services.
Business Systems: Adhering to productivity and resource utilization standards, achieving positive audit ratings, and implementing change programs effectively.
People: contributing to employee satisfaction, retention, and competence development within the team.

Decision Making Parameters

As a Relationship Manager, you will be empowered to make critical decisions, including:

Developing your personal work plan for effective time utilization to achieve set objectives.
Structuring suitable solution offers for customers based on their unique needs.
Acting as the primary escalation point to sustain value-add customer relationships.

Qualifications and Experience

To be considered for this management position, candidates must meet the following strict academic and professional requirements:

Academic Qualifications:

Required: A Bachelor’s Degree in a Business Management field (e.g., Accounting, Finance, Marketing) is mandatory.
Added Advantage: A Master’s Degree in Business Administration (MBA).

Professional Qualifications:

Added Advantage: Being an Associate of the Chartered Institute of Bankers (ACIB) or holding a similar professional certification.

Work Experience:

Minimum Total Experience: 3 Years of relevant banking experience.

Specific Experience Required (Essential):

3 Years in Corporate Banking.
3 Years in Leadership or Team Management.
3 Years in Trade Finance Operations.
3 Years in Sales/Relationship Management.

Desirable Experience:

1 Year in General Banking.
1 Year experience with SWIFT operations.

Competencies

Personal Competence: Adequacy of personal competence to effectively perform Relationship Management tasks.
Process Adherence: Consistency in adherence to and application of established policies to achieve optimal efficiency and cost containment.

How to Apply

Posting Date: 24 November 2025 Closing Date: 07 December 2025

If you are a driven Corporate Banker ready to take your career to the next level with one of the region’s top financial institutions, we encourage you to apply.

To submit your application, please follow the link provided below.

CLICK HERE TO APPLY